FAQ
About Our Products
1. What is faux leather, and how does it compare to real leather?
Faux leather, also known as vegan or synthetic leather, is a man-made material designed to replicate the look and feel of real leather. It’s more affordable, easy to clean, and cruelty-free.
2. Are faux leather placemats long-lasting?
Absolutely. Our faux leather placemats are made from premium materials that resist stains, scratches, and water—ideal for everyday use.
3. How do I clean faux leather placemats?
Just wipe them down with a damp cloth. For tougher stains, use mild soap and water. Avoid using harsh chemicals or abrasive cleaners.
4. Can I use them outdoors?
They’re great for indoor or covered outdoor dining. However, extended exposure to direct sunlight or rain can shorten their lifespan.
5. Can I personalize the placemats with my design or logo?
Yes! We offer customization options for personal or business branding. Contact us to learn more.
6. Are different colors and styles available?
Yes, we carry a wide range of colors and styles—from subtle neutrals to bold statement pieces—to match any décor.
7. Are faux leather placemats eco-friendly?
Faux leather avoids animal products and some are made with recycled materials. While not biodegradable, they are a more sustainable alternative to real leather.
Need more help? Email us at theplacematscom@gmail.com—we’re happy to assist!
Ordering Information
1. How do I place an order?
Browse our collection, select your items, and checkout. It’s simple and secure.
2. Do I need an account to order?
No, you can check out as a guest. Creating an account allows for easier order tracking and faster future checkouts.
3. Can I change or cancel my order?
If your order hasn’t shipped, contact us immediately and we’ll do our best to assist.
4. How can I track my order?
Once your order ships, you’ll receive an email with a tracking number to monitor delivery.
5. Is there a minimum order size?
No minimum. Whether it’s one placemat or many, we’re happy to serve you.
6. Do you offer bulk discounts?
Yes! Reach out to us for a custom quote if you’re placing a large order.
7. Can I send an order as a gift?
Definitely. Just provide the recipient’s shipping info at checkout.
8. What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, Discover, AmEx) and PayPal.
9. How do I contact customer service?
Email us at theplacematscom@gmail.com or call +1 703-861-9381. We aim to respond quickly and provide excellent support.
Returns & Exchanges
1. What’s your return policy?
If you're not completely satisfied, you can return items within 7 days of delivery. Custom orders may have different return terms.
2. How do I request a return?
Contact us at theplacematscom@gmail.com, and we’ll provide return instructions.
3. What are the return conditions?
Items must be unused, in their original packaging, and returned within the time frame.
4. Who pays for return shipping?
The customer is responsible unless the return is due to our error or a defective item.
5. Can I exchange an item?
Yes! You can exchange for another item of equal or lesser value. If the new item costs more, you’ll be asked to pay the difference.
6. How long do returns or exchanges take?
Please allow up to 7 days after we receive your return for processing.
7. What if my order is damaged or defective?
Contact us right away, and we’ll arrange a replacement or refund.
8. Can I return a gift?
Yes, gifts can be returned or exchanged. Refunds will go to the original payment method.
9. Do you accept international returns?
We do. Just note that international return shipping and customs duties may apply.
Questions? We’re here to help—email us at theplacematscom@gmail.com.
Wholesale Inquiries
1. Do you offer wholesale pricing?
Yes, The Placemats provides competitive rates for retailers, restaurants, and event planners.
2. How can I apply for a wholesale account?
Email us at theplacematscom@gmail.com with your business name, contact info, and request.
3. What are the minimum order requirements?
Minimums vary by design and customization needs. Our team will guide you through the best options.
4. Can I request samples before a wholesale purchase?
Yes! We offer sample kits for a nominal fee. Contact us for details.
5. Can wholesale orders be customized?
Absolutely. We provide custom branding, colors, logos, and packaging options.
6. What payment methods do you accept for wholesale orders?
We accept credit cards, bank transfers, and secure payment platforms.
7. How are wholesale orders shipped?
We ship using reliable logistics providers. Shipping cost and timelines depend on your order size and location.
8. Can I return or exchange a wholesale order?
We strive for satisfaction. If there’s an issue, contact us and we’ll work to resolve it promptly.
Have more wholesale questions? Email us at theplacematscom@gmail.com—we look forward to partnering with you!